Dear Twitter

So a couple of weeks ago, I made a Twitter account for the radio show I produce here in Alabama. We were having a few issues when the show started when it came to an “official” name for the show, but once we figured it out and got things rolling, I went and made a Facebook page and Twitter account for the show. These are necessities for any type of media outlet these days, radio included. I made the accounts, and we started using them for publicity, promotion, etc.

About a week ago, I woke up to find out our account had been suspended. To make a very long story short – they didn’t contact me to tell me that the account was suspended, nor did they acknowledge any tickets when I sent them in. If you file a ticket under “Suspended account,” then the ticket is automatically closed when it’s sent, and it isn’t looked at by anyone. It’s something like “you broke the rules, we aren’t going to look at it” or something stupid.

So after a few angry emails that went unnoticed, I decided to just delete the account and remake it. Sure enough, the option to deactivate our account was not available. I sent in a ticket, and guess what? It was immediately closed…again. I was about to explode. The email that was sent out when they auto-closed the ticket said that if our account was suspended, to “click the following link” and submit a ticket under “Suspended account.” Well of course…it just closed again and did the same thing I had been dealing with before.

So I decided to just freak out on Twitter, and sent nasty messages to @Support which is supposed to be Twitter’s official support account. Even if their answer was “Kiss my ass” it would have been better than nothing. To make another long story short, we got it back, and about 5 hours after getting it back, I get a response to my latest rage email saying “You’re account is no longer suspended, please read the Twitter rules so it doesn’t happen again.”

All that made me think was “WHY THE HELL DID YOU SUSPEND ME IN THE FIRST PLACE?” So I figured, hey, let’s look at the rules and see what I broke.

Did we break any of these Twitter rules?

Impersonation: This was the legit account of the Baribeau and Scarbo show, of which I produce, and the Twitter account is said over the air, numerous times a day, so no.

Trademark: I/We/The Station owns the Trademark on it all, so no.

Privacy: This is about not posting important, private info on other people. Unless posting our guests’ Twitter handles is against privacy, then no.

Violence and Threats: I’m sure people don’t like our show, but we just don’t even respond to them, so…no.

Copyright: This isn’t copyright infringement when it’s….the names of the people on the show who oversee the account, so…no.

Unlawful Use: We don’t sell body parts off the black market or anything, so no.

Misuse of Twitter Badges: We had a picture of the two hosts sitting in the studio, and that’s it. So no.

Serial Accounts: This is the second account I manage, one being my personal, and this being for the show, and it’s not even for me, it’s for the show I produce, so I don’t think so.

Username Squatting: I wasn’t sitting on it, I was using it fully.

Invitation spam: I didn’t invite a single person.

Selling user names: I didn’t sell the name, I made it and I was using it.

Malware/Phishing: Unless having links to Facebook is linking to viruses, then I doubt it.

Spam: This is a big one. What constitutes “spamming” will “evolve as they respond to new tricks and tactics by spammers.” Some of the factors that are taken into account when determining what conduct is considered to be spamming are:

If you have followed a large amount of users in a short amount of time;
If you have followed and unfollowed people in a short time period, particularly by automated means (aggressive follower churn);
If you repeatedly follow and unfollow people, whether to build followers or to garner more attention for your profile;
If you have a small number of followers compared to the amount of people you are following;
If your updates consist mainly of links, and not personal updates;
If you post misleading links;
If a large number of people are blocking you;
The number of spam complaints that have been filed against you;
If you post duplicate content over multiple accounts or multiple duplicate updates on one account;
If you post multiple unrelated updates to a topic using #;
If you post multiple unrelated updates to a trending or popular topic;
If you send large numbers of duplicate @replies or mentions;
If you send large numbers of unsolicited @replies or mentions in an attempt to spam a service or link;
If you add a large number of unrelated users to lists in an attempt to spam a service or link;
If you repeatedly post other users’ Tweets as your own;
If you have attempted to “sell” followers, particularly through tactics considered aggressive following or follower churn;
Creating or purchasing accounts in order to gain followers;
Using or promoting third-party sites that claim to get you more followers (such as follower trains, sites promising “more followers fast,” or any other site that offers to automatically add followers to your account);
If you create false or misleading Points of Interest;
If you create Points of Interest to namesquat or spam.

Pornography: And finally……..NO.

So as you can see, I don’t know why we were suspended, but Twitter’s support sucks worse than getting suspended in the first place does. So get it together Twitter.

Merry Christmas everyone.

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Jon Lunceford is a sports media broadcaster and digital professional. Jon is a graduate of the University of Alabama school of journalism, and played football at Birmingham-Southern College. He has also won two AHSAA Football State Championships while at Homewood High School and was a two-time World Cyber Games Team USA representative. He currently hosts Primetime on WJOX 94.5 and runs the high school athletics site JoxPreps.